Request Tracker

Request Tracker or RT as it is more commonly known is request tracking software. Open Knowledge uses it to track requests for work from internal and external users of our IT systems.

RT can be found at Even if you don’t have an account with RT you can email requests into RT and these will be logged as tickets which the relevant team can act upon.

Current RT email addresses

Currently the sysadmin and finance teams use RT. To log a call with the sysadmin team use the following email address:

To log a ticket with the finance team, please email:

Official Documentation

The official documentation from Best Practical the makers of RT can be found here: